As a sales company, FIDDIAM SA wishes to provide you with service that meets your expectations, starting with the protection of your personal data. We are convinced that protecting your privacy is essential, which is why we wish to present the principles that guide us in the management of your personal data.

OUR COMMITMENT TO PROTECTING YOUR PERSONAL DATA

We know that respecting the confidentiality of your personal data is essential for maintaining your trust, so we have procedures in place to protect your data from unauthorized use or disclosure. We have established procedures and contractual provisions to require all of our employees and service providers to maintain the confidentiality of your data. Upon request, we will provide you with a summary of all your personal data held in our files. We make every effort to keep this data up to date. If you believe that your data is incorrect or incomplete, we will promptly make the necessary corrections.

Here are the commitments we make to you.

IDENTITY OF THE DATA CONTROLLER

The data controller is FIDDIAM SA, whose registered office is located at 25 Rue des Bruyères L-1274 HOWALD (Luxembourg). Personal data may be processed by FIDDIAM SA for the purpose of managing its customer file, including managing and updating identification data.

DATA PROTECTION COMPANY

  Société LuxGap SARL
  109a, route d’Arlon
  L-8310 Capellen
  Luxembourg

PURPOSES OF PROCESSING AND LEGAL BASES

FIDDIAM SA may process personal data which is provided by data subject themselves (direct collection) or which FIDDIAM SA legitimately receives from its partners after obtaining the data subject’s consent (indirect collection).

Depending on the situation, FIDDIAM SA processes this data based on its legitimate interest, the data subject’s consent, the contractual relationship between the data subject and FIDDIAM SA and the obligation to fulfil legal requirements in order to manage its customer file, to provide customer service, to manage commercial relationships, to perform statistical studies, to manage litigation and to collect debts.

DATA PROCESSING FOR DIRECT MARKETING PURPOSES

FIDDIAM SA may process this personal data for direct marketing purposes (marketing campaigns, personalized advertising, profiling, data-matching, public awareness, etc.), in order to improve its knowledge of its customers and prospects and to inform them about its activities, products and services.

In order to offer the most appropriate services in connection with direct marketing, this personal data may be communicated to companies and/or to persons who are subcontractors or service providers for the exclusive benefit of FIDDIAM SA and for the same direct marketing purposes as previously mentioned for FIDDIAM SA.

FIDDIAM SA may only transmit personal data to partners for direct marketing activities with the customer’s consent.

DATA LOCALIZATION

FIDDIAM SA and all its partners have undertaken to keep personal data within member countries of the European Community subject to the GDPR Regulation.

DATA PROCESSING IN RELATION TO A PARTICULAR ADMINISTRATIVE SITUATION

In the event that FIDDIAM SA receives information of a specific administrative nature concerning a customer (a court decision, an administrative judgment or other), FIDDIAM SA will take the necessary measures with regard to the customer (suspending all advertising, prohibiting the opportunity for new purchases, etc.) and will irreversibly destroy the documents received.

COMMUNICATION OF DATA TO A PUBLIC AUTHORITY

FIDDIAM SA cannot be held responsible for the fact that it and the companies and/or persons related to these companies to whom personal data is provided, transmit (are obliged to transmit) data to Luxembourg authorities, to foreign public authorities or to international institutions in compliance with a legal or regulatory obligation, in compliance with a court decision or in the context of legal proceedings to which FIDDIAM SA is a party.

All information will be treated with the utmost discretion.

YOUR RIGHTS

Data subjects may exercise their rights (rights of access, rectification, erasure, restriction, objection, portability, withdrawal of consent) at any time and may contact an employee about any automated individual decisions taken against them.

For more information and to exercise your rights, we invite you to contact us at the following address: privacy@fiddiam.net, as well as by the common means of communication made available to you on order forms, advertising documents or websites, or directly at:

FIDDIAM SA
DPO PUBLIC
25 rue des Bruyères
L-1274 HOWALD (Luxembourg)

HOW WE PROTECT YOUR PERSONAL DATA

FIDDIAM SA takes all necessary measures to treat your personal data in a secure and confidential manner and to prevent any illegitimate access to your data in order to protect it against theft, improper or fraudulent use and unauthorized modification.
For this purpose, FIDDIAM SA has set up and regularly updates internal procedures which apply to all of its employees and which ensure an optimal level of security for all of its physical and IT infrastructures.

DATA RETENTION PERIOD

FIDDIAM SA retains your personal data which has been collected in connection with your purchase contracts for the legal retention periods which FIDDIAM SA must comply with by law. Information which is not subject to legal retention periods is retained for file monitoring and marketing purposes. FIDDIAM SA only retains your personal data for the time necessary to comply with its legal obligations and commercial needs..

HOW TO LODGE A COMPLAINT

If you wish, you can lodge a complaint with the competent authority in your country of residence, or with the National Commission for Data Protection (CNPD) 1, Avenue du Rock’n’Roll L-4361 Esch-sur-Alzette, Luxembourg Tel.: (+352) 26 10 60 -1 https://cnpd.public.lu

COOKIES

What are cookies?

Cookies are tiny text files that are stored on the hard drive of the user’s computer. Among other things, cookies allow the server to recognize Internet users when they are surfing from one page to another. Cookies also enable navigation on a site by saving certain user preferences. For example, if you visit a website in a certain language, the cookie records this preference. This allows you to view the site in the language you have selected, as you move from one page to the next, without having to specify your choice of language each time.

This site uses the following types of cookies:

Session cookies

Session cookies are used for the secure parts of our website which require the user’s identification (Customer Area). This type of cookie retains your username and password when you log into the Customer Area. This way, you don’t have to identify yourself each time you switch from one screen to another.Session cookies are deleted when you close your browser.

Persistent cookies

Persistent cookies are used to store your language preference and to allow us to track and analyze browsing behavior for statistical purposes. Our Google Analytics statistical tools help us to improve our website and its content based on the data we collect.

Third-party cookies

Our media partner, CRITEO https://www.criteo.com/terms-and-conditions uses third-party cookies for advertising purposes. These cookies make it possible to precisely target the advertisements that will be displayed on a website according to the Internet user. These cookies store certain information about the user, such as the type of sites visited, and make it possible to select the advertisement to be shown to the Internet user.

The maximum storage period for persistent cookies and third-party cookies is 14 months.

Do you have to accept cookies?

Most categories of cookies are at least in part technically necessary for a smooth connection between your PC and the FIDDIAM SA website and for the full functionality of our website. If you refuse or delete these cookies, our website may not function (optimally).

What happens if you don’t agree?

You can use the Internet browser settings to prevent cookies from being accepted (automatically) on your PC. However, as mentioned, this can affect your connection to our website. The “settings” in most Internet browsers allow you to indicate your preferences.

More information:

http://www.allaboutcookies.org ( FR DE ES )
https://cnpd.public.lu/fr/actualites/international/2012/06/G29-avis-cookies.html
https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

Cookies in Internet Explorer

From the menu, choose “Tools” and select “Internet Options.”
Select “Delete navigation history.”
If you also want to apply this setting in the future, check “Clear browsing history when closing.”

Cookies in Mozilla Firefox

Go to “Settings” and select “Never remember history” or, if you want to select your own cookies, click on “Delete individual cookies.”

Cookies in Chrome

Click on the Chrome menu in the navigation bar and select “Settings.”
Click on “Show Advanced Settings.”
In the “Privacy” section, press the Content Settings button.
In the “Cookies” section, you can change the cookie settings.

Cookies in Safari

Go to “Preferences”
Click on “Security” and then click on “Show cookies.” Select “Delete All.”